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Privacy Policy

Last updated: August 3, 2026

DocLink Health (“DocLink,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

Information We Collect

We may collect personal information you provide directly, such as your name, email address, phone number, date of birth, insurance details, and health-related information submitted when booking appointments. We also collect technical data automatically, including IP address, browser type, device information, and usage analytics to improve our platform.

How We Use Your Information

We use your information to: • Facilitate appointment booking and doctor matching • Communicate confirmations, reminders, and support messages • Improve our services and user experience • Comply with legal and regulatory obligations • Protect against fraud and unauthorized access

HIPAA & Health Information

DocLink is designed with HIPAA-aligned safeguards. Protected health information shared through our platform is handled with appropriate administrative, technical, and physical controls. We only share clinical details with the healthcare providers you choose to book with, and with service providers who help us operate under confidentiality agreements.

Sharing of Information

We do not sell your personal information. We may share data with doctors and clinics you book with, payment processors, cloud hosting providers, and when required by law or to protect rights and safety.

Your Rights

Depending on your location, you may have the right to access, correct, delete, or restrict processing of your personal data. Contact us at privacy@doclink.health to exercise these rights.

Contact

For privacy questions, email privacy@doclink.health or write to DocLink Health, San Francisco, CA.

Terms of Service

By accessing or using DocLink, you agree to these Terms of Service. If you do not agree, please do not use our platform.

Our Role

DocLink is a technology platform that connects patients with independent healthcare providers. We do not provide medical advice, diagnosis, or treatment. All clinical decisions are made by licensed providers.

Accounts & Eligibility

You must provide accurate information when creating an account or booking. You are responsible for keeping your login credentials secure and for activity under your account.

Bookings & Payments

Appointment availability and fees are set by providers. Cancellation and refund policies may vary by clinic. Promo codes (such as FIRST20) are subject to stated eligibility rules.

Acceptable Use

You agree not to misuse the platform, attempt unauthorized access, submit false information, or interfere with other users or providers.

Limitation of Liability

To the fullest extent permitted by law, DocLink is not liable for medical outcomes, provider actions, or indirect damages arising from use of the platform.

Changes

We may update these Terms and the Privacy Policy from time to time. Continued use after changes constitutes acceptance of the updated terms.