DocLink
Help Center

Frequently Asked Questions

Quick answers about finding doctors, booking visits, and using DocLink.

How do I find a doctor on DocLink?

Use the search bar on the homepage or Doctors page to filter by specialty, location, or doctor name. You can also browse specialties and view verified profiles with ratings and fees.

Is booking an appointment free?

Creating an account and requesting an appointment through DocLink is free. Consultation fees are set by each doctor or clinic and shown on their profile before you book.

Can I book a video consultation?

Yes. Many doctors offer video consults in addition to in-person visits. Check the doctor profile for available appointment types when you book.

Are doctors on DocLink verified?

Yes. DocLink works with verified physicians. Look for verification badges and review credentials, specialties, and patient ratings on each profile.

How does the FIRST20 promo code work?

New patients can use code FIRST20 for 20% off their first visit, subject to eligibility and clinic participation. Enter the code at checkout when prompted.

Is my health information secure?

DocLink uses HIPAA-aligned safeguards to protect your data. We only share information needed to complete your booking with the providers you choose.

How do I cancel or reschedule?

Open your booking from the patient portal or confirmation email and follow the cancel/reschedule options. Policies may vary by clinic, so check the confirmation details.

How can I join DocLink as a doctor or team member?

Doctors can apply via Join as Doctor. Staff candidates with an invite code can apply through Join Our Team on the website.

Who do I contact for support?

Visit the Help Center or email support@doclink.health. For privacy requests, contact privacy@doclink.health.